Help centre
Find quick answers, technical notes and operational guidance. If you can’t find what you need, contact cs@wendaqipay.com.
Click 'Get started' to register. Provide business details and complete KYC. Typical onboarding takes a few business days depending on jurisdiction and documents.
We require entity proof (certificate of incorporation), beneficial owner information, and identification for directors/UBOs. Additional verification may be requested based on risk.
Request multicurrency access from your dashboard after account approval. We enable local receiving details in supported markets once the product is activated for your account.
UBO = Ultimate Beneficial Owner. Regulations require identification of individuals with controlling interest. This helps meet AML obligations and enables account activation.
We are dedicated to ensuring rapid, efficient and convenient cross-border payments. Times may vary by corridor and rail; local transfers may be processed same-day or next-day and legacy methods may take a few business days.
Yes — our platform supports batch payouts with CSV upload or API. You can schedule, preview fees, and view a confirmation report after processing.
The details of fees and costs are available in your dashboard and referenced in pricing specifications. For large-volume arrangements we offer bespoke pricing — contact sales for quotes.
There may be general limits depending on account type, verification level and corridor for your account security & fund safety. Consult your account settings or contact support for specific limit increases.
We use encryption in transit and at rest, role-based access controls, regular audits and secure hosting. Sensitive keys and credentials are stored using secure vaulting.
Under relevant laws and regulations for payment & financial registrations and licences, KYC/AML screening, sanctions checks and transaction monitoring are all part of the anti-money-laundering and counter-terrorist financing regulations, as applicable.
Configure webhook endpoints in the dashboard for payment lifecycle and settlement events. We sign webhook payloads — verify signatures to secure your endpoint.
Yes — we provide a sandbox environment and API keys for testing integration flows. Use test accounts for end-to-end verification before switching to live keys.
Email cs@wendaqipay.com or open a support ticket from your dashboard. For compliance or onboarding queries, include your account ID and business details for faster response.